Shipping, Returns, and Policies

We want everyone who purchases a KME tool to be 100% satisfied with the tool, and to be fully confident that they spent their money wisely; and we build every tool with that in mind. We guarantee our sharpeners against any defects in materials and/or workmanship for life. Please see the policies below for details:

Cancellations: Requests for cancellation of any order will be accepted without question, provided the order has not been shipped already. If your order has already shipped before the request for cancellation, we will direct you to follow the return/refund process.

Returns/Refunds: Products may be returned in new, unused condition within 30 days of purchase. Contact KME Sharpeners for an RMA (Return Merchandise Authorization) number and a specific description of the items authorized for return. Shipping charges will be determined on a case-by-case basis. If all items are returned to KME in new, unused condition, a full refund will be issued.

Warranty/Replacement: 

Structural components of KME sharpening systems: If any part or component ever fails, breaks, or wears out, please contact us. We may ask that the failed part be returned to us for our evaluation. Components found to be defective will be repaired or replaced at our discretion.

KME Gold Series Diamond Stones: While diamond stones are very aggressive and will cut even the hardest steels, all diamond stones will wear out eventually and will need to be replaced from time to time. For this reason, we cannot guarantee the diamond stones. The greatest diamond stone longevity is achieved through using the lightest touch when sharpening with them.

Please Note: We have always striven for “above and beyond” customer service and we take customer satisfaction very seriously. We always do our sincere best to work with everyone on all warranty and basic sharpening questions when they come up. Most are quickly resolved without issue. However, over the years a very small number of individuals have forced KME to adopt the above policies.